Finance Operations and Customer Excellence
We’re looking for a dynamic Finance & Customer Excellence Associate who thrives at the intersection of backend precision and front-facing service.
Job description
About Zenith
Zenith is one of Singapore’s leading education companies, delivering a top-tier, tech-enabled learning experience for students from Primary to Pre-University levels. As an MOE-registered centre, we are on a mission to empower every learner in Southeast Asia to reach their peak potential—both academically and personally.
We believe in equal access to opportunity, and in a future where education is student-centric, holistic, and powered by technology. If you're passionate about transforming education and making a meaningful impact, we’d love to speak with you.
Finance & Customer Excellence Associate
We’re looking for a dynamic Finance & Customer Excellence Associate who thrives at the intersection of backend precision and front-facing service. In this hybrid role, you will manage essential finance operations while ensuring seamless, high-quality experiences for our students and parents.
You’ll work closely with both the finance and operations teams to drive internal efficiency and external satisfaction—making a direct impact on our growing community.
Key Responsibilities
Finance Operations
- Oversee daily finance functions including payments, refunds, and student registrations
- Maintain and manage our CRM and billing systems
- Process journal entries, reconciliations, and assist in preparing financial reports
- Support budget preparation, forecasting, and audits
- Ensure accuracy, compliance, and timely execution of all finance-related tasks
Customer Experience & Centre Support
- Serve as a key point of contact for customer billing and payment queries
- Provide prompt support to parents and students via email, WhatsApp, and calls
- Manage front desk operations and assist in student onboarding and withdrawals
- Support the coordination of centre activities and ensure a smooth daily experience for all clients
- Assist with feedback collection and contribute to service improvement initiatives
Requirements
- Diploma or Degree in Finance, Business, Hospitality, or related field
- 1–2 years of experience in finance operations and/or customer-facing roles
- Excellent communication, coordination, and interpersonal skills
- Proficient in financial software and Microsoft Excel
- Detail-oriented, well-organised, and thrives in a fast-paced environment
- Able to commit to at least 4 weekdays and 1 weekend per week
- Department
- Operations
- Role
- Operations Executive
- Locations
- Suntec City (Headoffice), Tan Kah Kee (Shophouse)
Colleagues
About Zenith Education Studio
Zenith Learning Group is the proud parent company of Zenith Education Studio, which specialises in Junior College (JC) and Secondary education, and Zenith Academy, dedicated to providing a strong foundation for Primary School students.
At Zenith, an MOE-registered center, we are committed to delivering top-quality, holistic education to Singapore’s Primary, Secondary, and JC students. Our educators are passionate about empowering students to reach their full potential, guiding them to become the best versions of themselves.
Our comprehensive curriculum is built on a proven pedagogy designed not only to enhance intellectual development but also to instill core values and essential life skills. This approach equips students for success, both academically and beyond the classroom.
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