About Zenith

At Zenith, an MOE-registered center, we provide top-quality, holistic education for Primary, Secondary, and JC students. Our mission is to empower students to excel academically, reach their peak potential, and grow into well-rounded individuals.

If you’re passionate about transforming education and making a real impact, we want to hear from you.

Job Responsibilities

• Handle CRM updates, student registrations, and payment facilitation.

• Support centre events and courses to enhance student participation and engagement.

• Maintain cleanliness and organisation of the centre, including classrooms, welfare corner, snack bar, and common areas.

• Prepare lesson materials such as printing, stapling, and laminating.

• Restock and tidy the welfare corner, including snacks and fridge items.

• Record inventory and assist with stock-taking.

• Open and close the centre, ensuring daily operations run smoothly.

• Assist with ad hoc operational and administrative duties as required.

Customer Success & Client Support

• Contribute to customer retention, satisfaction, and growth strategies to improve overall client experience.

• Respond to enquiries via phone calls, WhatsApp, and email within 24 hours.

• Assist prospective customers by promoting Zenith’s programmes, converting enquiries into trial classes, and following up on leads.

• Manage billing, payments, lesson replacements, and withdrawal requests.

• Provide timely updates on student progress and maintain clear communication with parents.

• Collect customer feedback and suggest improvements to enhance service quality.

• Assist with student registrations and attend to basic customer enquiries at the front desk.

Job Requirements

• Diploma in Hospitality, Mass Communications, Business, or a related field.

• 1–2 years of experience in a customer-facing or administrative role preferred.

• Strong interpersonal and communication skills, both verbal and written.

• Friendly, approachable, and comfortable interacting with students and parents.

• Responsible, reliable, and able to manage time effectively.

• Detail-oriented with good organisational skills and a proactive attitude.

• Able to multitask and manage multiple stakeholders efficiently.

• Comfortable handling basic administrative tasks such as printing, simple spreadsheets, and responding to enquiries.

• Able to work independently as well as collaboratively in a team environment.

• Willing to take on ad hoc duties when required.

• Available to support front desk operations, including working at least 4 weekdays and 1 weekend per week.