# Centre Operations & Customer Excellence Associate

**Company:** Zenith Education Studio
**Department:** Customer Success
**Role:** Centre Manager
**Location:** Bishan (Bishan CC), Bukit Panjang (Junction 10), Buona Vista (Rochester Mall), Marymount (LongHaus), Paya Lebar (KINEX Mall), Potong Pasir (Shophouse), Tampines (CPF Building), Tan Kah Kee (Coronation Plaza), Tan Kah Kee (Shophouse)

## About Zenith

At Zenith, an MOE-registered center, we provide top-quality, holistic education for Primary, Secondary, and JC students. Our mission is to empower students to excel academically, reach their peak potential, and grow into well-rounded individuals.

If you’re passionate about transforming education and making a real impact, we want to hear from you.

**Job Responsibilities**

- Handle CRM updates, student registrations, and payment facilitation.

- Support centre events and courses to enhance student participation and engagement.

- Maintain cleanliness and organisation of the centre, including classrooms, welfare corner, snack bar, and common areas.

- Prepare lesson materials such as printing, stapling, and laminating.

- Restock and tidy the welfare corner, including snacks and fridge items.

- Record inventory and assist with stock-taking.

- Open and close the centre, ensuring daily operations run smoothly.

- Assist with ad hoc operational and administrative duties as required.

**Customer Success & Client Support**

- Contribute to customer retention, satisfaction, and growth strategies to improve overall client experience.

- Respond to enquiries via phone calls, WhatsApp, and email within 24 hours.

- Assist prospective customers by promoting Zenith’s programmes, converting enquiries into trial classes, and following up on leads.

- Manage billing, payments, lesson replacements, and withdrawal requests.

- Provide timely updates on student progress and maintain clear communication with parents.

- Collect customer feedback and suggest improvements to enhance service quality.

- Assist with student registrations and attend to basic customer enquiries at the front desk.

### Job Requirements

- Diploma in Hospitality, Mass Communications, Business, or a related field.

- 1–2 years of experience in a customer-facing or administrative role preferred.

- Strong interpersonal and communication skills, both verbal and written.

- Friendly, approachable, and comfortable interacting with students and parents.

- Responsible, reliable, and able to manage time effectively.

- Detail-oriented with good organisational skills and a proactive attitude.

- Able to multitask and manage multiple stakeholders efficiently.

- Comfortable handling basic administrative tasks such as printing, simple spreadsheets, and responding to enquiries.

- Able to work independently as well as collaboratively in a team environment.

- Willing to take on ad hoc duties when required.

- Available to support front desk operations, including working at least 4 weekdays and 1 weekend per week.

[Apply for this position](https://careers.zenitheducationstudio.com/jobs/8285233-centre-operations-customer-excellence-associate/applications/new)